Customer Care Representative

Eden Leisure Group is looking for a Customer Care Representative to work with the team at the Eden Superbowl. The Eden SuperBowl forms part of Eden Leisure Group which is Malta’s leading entertainment and leisure company.

Responsibilities

  • Greeting customers, taking payments and directing customers to where they need to go;
  • Answering customer questions courteously and accurately or quickly direct them to the appropriate resource;
  • Ensuring customer satisfaction with the products and services offered;
  • Dealing with customer complaints and issues;
  • Ensuring smooth running of Control Area and bowling lanes; 
  • Frequently monitor patrons to detect disruptive behaviour and misuse of alleys and equipment;
  • Answering telephone calls;
  • Handling future bookings and bookings of parties;
  • Work effectively in a team with superiors and co-workers;
  • Ability to work and meet deadlines with minimal supervision;
  • Exhibit excellent customer service skills.

Requirements

  • Have a good standard of education;
  • Be smart in appearance;
  • Fluent in English and, ideally, also Maltese;
  • Willing to work both morning and evening shifts and at weekends;
  • Of a strong character;
  • Have a minimum of one year experience in a customer service position.

What You Will Get

  • The opportunity to work with a fun team which is always at the top of its game and striving to be more innovative than they were before.
  • The opportunity to work with a stable company who puts its employees at the centre of its decisions.
  • The following employee benefits:
    • Exposure to various Training & Development courses
    • Free bowling games
    • Free fresh fruit
    • 50% discount on Cynergi monthly direct debit memberships
    • 10% discount on all food & beverages at InterContinental Malta outlets 
    • Subsidised parking
    • Study leave for courses related to area of work

If you are excited with what you have just read, and is seeking to be part of a winning team, you should send your CV and covering letter to [email protected].

The duties involved: – monitor the use of the car park – ensure that the equipment is kept in good working order and report
The Eden Leisure Group is Malta’s leading entertainment and leisure company which has been providing first class services to all its clients for over
The Eden Leisure Group is Malta’s leading entertainment and leisure company which has beenproviding first class services to all its clients for over 5